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How Chatbots can reconstruct the Healthcare industry?

by Athena Team on February 22, 2019 under Digital

Isn’t it convenient conversing on personal health conditions rather than entering health information on UI? It’s also the time concern which is letting most of the people in recent times, use chatbots on the website compared to a phone call or any other channel. Chatbots are the perfect fit for the above scenario. This is the reason chatbots are becoming more popular in the Healthcare industry.

The conversational AI in the form of a chatbot has been contributing to advancement in the industry as it can respond to customers 24/7 irrespective of their location.  These virtual agents can guide patients in multiple tasks. Chatbot being a robust innovation can be integrated into multiple devices and platforms which guarantees better reach. Now, let’s discuss a few applications of chatbots which can transform the Healthcare industry.

PATIENT ENGAGEMENT

In this digital age, patients desire to connect with service providers on their convenient channel and they may also consider a self-service option.  Since chatbot can be integrated with multiple devices and platforms, this modern approach can bring a delightful experience to users through seamless interoperability.

Chatbot can ask a series of questions regarding patient’s vitals and symptoms to offer diagnosis through AI or it can fetch organized health records for patients eliminating paperwork in real-time. With the right deployment of multi-channel integration chatbots not only patients but nurses and doctors can also be benefited. AI chatbots can converse with patients to understand their symptoms and it can also store such information for the quick reference facilitating care providers to deliver improved healthcare.

TO EXPLORE SERVICES AND SCHEDULE APPOINTMENTS

A simple conversation with chatbot can help consumers explore healthcare services and find the most suitable one. It may ask questions based on the issue, location, rating etc.  Ample amount of time goes in vain while hospital staff manually tries to schedule doctor appointments. This simple task can be done by bots by interacting with patients. Hence hospital staff will be able to focus on more crucial and higher value work, increasing the efficiency of the management.

Scheduling a diagnostic test involves activities like traveling to a diagnostic center, filling up forms manually and waiting in a queue. All these activities can be eliminated just by interacting with a chatbot. It saves a lot of time and ensures hassle-free scheduling.

ORDER MEDICINES

As chatbot can store various drug-related information in an organized way, it can help patients to locate drugs and order them. Chatbot may ask questions like a drug’s name, preferred pharmacy, and delivery location to complete the order process.

OTC marketers can also take advantage of such chatbots as they are enabled with multi-channel integration. Pharmaceutical companies can deploy chatbots and integrate them with multiple messenger apps, social media, and other potential channels. This approach can maximize product reach and provides easy access to patients.

CUSTOMER SERVICE

Majority of the companies across diverse industries are seen employing chatbot for customer assistance on their website. Even healthcare companies should start employing chatbot as they could perform multiple activities without human intervention. Such tasks could include website navigation, issue resolving, addressing queries, to provide reminders, and to assist consumers with other organizational offerings.

BILLING AND CLAIMS

AI chatbots in healthcare can assist customers with information related to medical bills and insurance claims. It helps patients with billing enquires, insurance coverage check, file claim, and status check with just a simple conversation.

It’s convincing that conversational AI will lead to major improvements in healthcare services. The industry will certainly benefit from chatbots in cost-effectiveness and staff productivity along with automated customer care. It can carry out human-like conversations with patients to handle situations which necessarily don’t require a doctor. It favors healthcare providers in serving patients with personalized care.

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